Frequently Asked Questions



Q. How safe is shopping on choicefurnitureltd.co.uk?                  

It’s very important for Choice Furniture that its customers feel completely confident in giving us personal and payment details when placing an order. Any details you give us about yourself on our online outlet we treat with the strictest confidentiality to ensure this at all times we use advanced site security to keep your information private and secure.

We also have partnered with Sagepay to increase the payment security, all card payments details are processed and stored on secure servers by Sagepay.


Q. How do I place an order?                                                 

Once you have selected the items you would like to purchase, add the item to the basket, the add button is on the right of each product page, after you’ve added the item to the basket you can continue shopping or proceed to checkout, if you’d like to add more items you will be taken back to the outlet where you will be able to choose more items, once you have added all the items to would like to the basket you will prompted to checkout.

Follow the on screen prompts which will take you through the checkout section, here your personal and payment details will be collected.


Q. Will I receive an order confirmation?                            

Once your order has been receive you will automatically receive an email confirmation of your order. You can also log into your Choice Furniture account to view your order.


 Q. Can I make changes to my order?                                   

If you have a change of mind and would like to make alterations to your order, it usually isn’t a problem if it’s within a few days, however the exact timescale can vary depending on the actual product, if however the production of your furniture has begun then we are bound to accept and we may charge you a cancellation fee to cover our costs. If your order consists of special order or bespoke items you will not be able to make alterations to it once it is in production.

 

Q. How do I measure properly?                                           

It is important that the furniture you wish to purchase not only will fit in the place you intend for it to go, but also will go into the room, for further assistance refer to how to measure guide


Q. Can you tell me the availability of a specific item?                               

An indication of the timescale of a product is on the product page; however this information can change at any time and is updated daily. Should the timescale change after you have placed an order we will notify immediately after we have been made aware of the change. Choice Furniture cannot be held responsible for any delays beyond our control.

If you would like to check the available of any particular item before you make a purchase you can call us 01924 565115 or email us


Q. Where is my order?                                  

You can check the status of your order online in the account section, you can also email or call us on 01924 565115 to check the status of your order and estimated delivery timescale.


Q. Do you price match?                                            

Choice Furniture offers a 7 day price match promise*, if after purchasing your order you find an identical item for a cheaper price we will gladly match the price and refund the difference. If you haven’t already bought the item you need to contact us via email or by calling 01924 565115 for further assistance.

* The item being price matched must be identical, available in stock and it must not be an end on line item nor a returned item.


Q. What if my order is late?                         

At Choice Furniture we take great care in ensure your products are delivered to you within the timescale stated, while Choice Furniture cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. Should you experience a delay in your order and wish for an update on your order simply email us or call on 01924 565115 we will try to assist you as best we can.


Q. Where do you deliver? 

We’re able to deliver you order anywhere within mainland UK, delivering to remote parts of Scotland is possible, however additional carrier charges will be applied, we are able to quote you once we have received an order, if you would like to know of the additional charge before ordering, you can call us on 01924 565115 where you will also be able to place your order over the telephone. The following postcodes will incur additional carrier charges. IV, PH & AB, PA, IV, KW KA, delivery to some of the mentioned postcodes may not be possible due to transport links.               


Q. Will you assemble my furniture?

Many of our products come with the option of our premier home assembly service, products that we are able to offer this service on are clearly marked on the product page below the price, if you opted for self-assembly but later have changed your mind, you can email or call us on 01924 565115 to amend your order prior to it being dispatched.


Q. What happens on the day of delivery?

We will notify in advance by email and/or phone to advise you of the day you will be receiving your delivery. You must ensure that all access and passages ways are obstruction-free so that our delivery team can safely bring your furniture into your home. You need to ensure a person is available to receive and sign for the delivery.         


Q. What happens if I am out when you deliver?                                       

We urge that you ensure that someone is present at the address where the furniture will be delivered to, however for any reason no is present at the delivery address, we can leave your furniture at your request with your neighbour or house across the road. However you must ensure the packages are thoroughly checked before the delivery is accepted and signed for as returns and damaged item reported later will not be accepted. Any signs of damage to the packaging must be reported on the delivery note. If we are unable to deliver your goods, they will be returned to our warehouse, an additional charge will be applied for reattempting delivery.


Q. Can I nominate a day or time for delivery?

Due to having limited storage facilities and a high turnaround of orders, we deliver all our goods very soon after receiving delivery of them from our manufacturers and suppliers. being unable to control routes our carriers take on particulars days or times is not possible for your choose a particular day or time, if you prefer a particular day add the information when you checkout and we will try to accommodate your preference however we cannot guarantee it.


Q. Can you take my old furniture away? 

As we use carriers to delivery our furniture along with direct home delivery offered by many of our suppliers we are unable to take away the old furniture for you. If you are having difficulty in disposing of your old furniture we suggest seeking advice from your local council, they may have facilities in place where by they will come and collect the furniture from your home.


Q. Can Choice Furniture store my furniture?

Due to having limited storage facilities and a high turnaround of orders, it is not possible for us to store your furniture. We suggest working around the delivery scales given for our products, if you would like to complete the transaction and delay delivery for up to three weeks we are to accommodate delays in processing your order, however once it’s been processed we will not be able to alter the expected delivery date.


Q. What if my furniture does not fit?

It is very important you measure the space where your new furniture will be going, also for built up or large furniture it is important to check it will be able to go into the house and to the room which you have bought the furniture for. For information see our how to measure up guide.


Q. Can I order on Choice Furniture Online and collect the goods from you?

Choice Furniture is Online and Mail Order Company this allows us to keep our overheads low and thus passing the saving onto you. Our current storage and warehouse do not have facilities to accommodate collections.


Q. Do you deliver overseas?

We can deliver to mainland UK. In the future we may be able to deliver to offshore islands.


Q. How do I pay for my Goods?

We have in place various methods of payments. The fastest, easiest and most efficient method of payment is with a debit or credit card. All our card payments are securely processed by our Payment Partner Sagepay. You can also choose to pay by cheque, once you have added items to your basket select the pay by cheque option on the payment page and follow the onscreen prompts. We have also introduced paying with a deposit, simply call 01924 565115 pay a deposit or the instalment/final payment.


Q. Can I just pay a deposit?

Yes, for orders which have a delivery timescale of 4 weeks or more and have a total value of £400+ you can pay place the order with a deposit of 20% the remainder can be paid over 1 or 2 instalments, for instance your order value if £550.00 your initial deposit would be of £110.00 and 1 x £440.00 instalment or 2 x £220.00 instalments.


Q. How do I pay my balance?

If you would like to pay your balance with a debit or credit card, call us on 01924 565115 and one of our will be gladly take a payment from you. If you would like to pay the balance with a cheque you need to make it payable to Choice Furniture Ltd and send it to Choice Furniture Ltd, Unit 9 Batley Enterprise Centre, 513 Bradford Road, Batley, West Yorkshire, WF17 8LL. Remember to include your name, address and order number on the reverse of the cheque.


Q. Will I get a receipt for the final payment? 

Whatever method of payment you choose; once your final payment has been made your receipt will be emailed to you. You can print it if you require a paper record.

If you have chosen to spread your payment over 2 or 3 payments you must use the same card to pay each instalment.


Q. What if I wish to cancel my order before delivery? 
If you have a change of mind and would like to cancel your order, if usually isn’t a problem if it’s within a few days, however the exact timescale can vary depending on the actual product, if however the production of your furniture has begun then we are bound to accept delivery of your order and we may charge you a cancellation fee to cover our costs. If your order consists of special order or bespoke items you will not be able to make alterations to it once it is in production.

 

Items from Stock

Products which we hold in stock can be cancelled right up to 24hours prior to your delivery date and we will refund the full amount paid. If less than 3 working days are left to your expected delivery date you must cancel your order by calling 01924 565115.

 

           

Bespoke Items or Special Orders

Items which have been specially made for you whether bespoke or made to order cannot be cancelled once the production of the piece has started, time until production varies therefore if you do have a change of mind you must notify us in writing as quickly as possible, you can email us or fax us 01924 565115.

 

Q. What if I don’t like it after it’s been delivered?

 

Stock Orders

If after seeing the item in your home you have a change of change or don’t like it for any reason you can return your item,we will arrange for it to be collected. Some items cannot be returned due to the nature of the item, for example: beds and mattresses, pillows, flat pack furniture which has signs of attempted assembly. For more detail see the returns section on specific product page. You must return the item in its original packaging, undamaged and unused. We’ll refund the amount paid for the item(s) less the delivery & collection charges once the return item has been inspected.

 

Bespoke Items or Special Orders

An item(s) made especially for you cannot be returned after it has been delivered.

See Q. What if I wish to cancel my order before delivery? 

 

Q. What do I do if my furniture arrives damaged? 

When your order arrives you must check the parcel(s) for damages, if any of the parcels are damaged, you must note the delivery note ‘damaged’ and sign next to it. The delivery team will leave the parcels with you in case the items inside are sound and undamaged.

 

Q. What do I do if I have a complaint with an online order? 

Choice Furniture believes in achieving continued success through the customer satisfaction of our service and quality products. We would like to hear from you if you are unsatisfied with the product you have bought or the service you have received. You can email us or call 01924565115 and we’d like to assist you in resolving any issues.

 

If you wish to write to us, our address is:

Unit 9 Batley Enterprise Centre

513 Bradford Road

Batley

West Yorkshire

WF17 8LL

 

Call Us:

01924 565115


Office hours:

Monday - Thursday 10am - 5pm

Friday 10am - 1:30pm & 3pm - 5pm

Saturday 10am - 2pm


Email Us:

enquiries@choicefurnitureltd.co.uk